Terms & Conditions
This page (together with our Privacy Policy and our Delivery and Returns page) provides you with information about us and the legal terms and conditions on which we sell the goods listed on our website to you.
These terms and conditions will apply to any contract between us for the sale of goods to you. Please read these terms and conditions carefully and ensure that you understand them, before ordering any goods from our website.
1. Information about us
1.1 We are Panlanlas Cwyru Soaps of Cwm Helyg, Rhydyfelin, Aberystwyth, Ceredigion SY23 4QE.
1.2 Please contact us by telephone on 07930 557857 or by email to info@penlanlascymrusoaps.co.uk.
1.3 The contents of this website (including all graphics and photographic images) are protected by copyright under both UK and international law. All users of this website are prohibited from copying any of the contents of this website.
2. Our goods
2.1 The images of the goods on our website are for illustrative purposes only. Although we have made every effort to display the appearance and colour of the goods accurately, we cannot guarantee that your computer's display of the colour accurately reflects the actual colour of the goods. The goods delivered to you may vary slightly from those images.
2.2 Although we have made every effort to be as accurate as possible, all sizes, weights and volumes given are approximate and are subject to a reasonable percentage tolerance.
2.3 The packaging of the goods may vary from that shown in the images on our website.
2.4 All goods shown on our website are subject to availability, and prices and availability are subject to change at any time without notice. We will inform you by telephone or e-mail as soon as possible if the goods you have ordered are not available.
3. Your use of our website
Your use of our website is governed by these terms and conditions, our privacy policy and our delivery and returns procedures. Please take the time to read these, as they include important terms that will apply to any orders that you place with us.
4. Our use of your personal information
We only use your personal information in accordance our Privacy Policy. Please take the time to read this, as it includes important terms that will apply to you and the information that you provide to us.
Our Privacy Policy is incorporated into and forms part of these terms and conditions.
5. Our right to vary these terms
5.1 We may revise these terms and conditions from time to time to reflect any material changes in the way we conduct our business, any material changes in the relevant law and in the goods that we offer for sale.
5.2 Each time that you order goods from us, the version of there terms and conditions in force at the time of your order will apply to the contract made between us.
6. Formation of a contract
6.1 For a contract to be formed, you need to place on order on our website that we then accept and agree to fulfill.
6.2 Please take the time to read and check your order, to ensure that it is correct before submitting it to us.
6.3 Once you place an order, you will receive an e-mail from us acknowledging that we have received and accepted your order. Please contact us as soon as possible if you need to make any changes to your order.
6.4 If we are unable to supply you with any of the goods that you have ordered, for example because they are not in stock or are no longer available, we will inform you of this by phone or e-mail and ask if you wish to order alternative goods or (where appropriate) are happy to wait for the goods ordered to come back into stock.
6.5 We will always try to honour the prices shown on our website but in cases where there is a clear and obvious pricing error, we will contact you and ask if you want to cancel your order or proceed with your order at the correct price.
6.6 We will notify you once your order has been completed and dispatched to you.
7. Delivery and Returns
Please see our delivery and returns page for full details of our delivery and returns procedures and the circumstances in which you will be entitled to return the goods, exchange them or be entitled to a refund.
For the avoidance of doubt, the contents of that page are incorporated into and form part of these terms and conditions.
8. Payment for goods
8.1 You can pay for goods ordered using a debit card or credit card or via PayPal or Apple Pay. All details entered on our website are securely protected in accordance with our Privacy Policy and will not be disclosed to any third party.
8.2 Payment for all goods and applicable delivery charges must be made in advance. We will not dispatch your order until we have received payment in full.
9. Jurisdiction
All contracts made with us are made under English Law. The courts of England and Wales will have exclusive jurisdiction over any dispute.